Refund policy
Last Updated: 6/5/2025
At LOIS CHLOE, we stand behind the quality of our luxury beauty products and want you to feel confident with every purchase. If you’re not fully satisfied, we’re here to help.
Returns
We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
Eligibility Criteria:
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in its original packaging, with tags intact
- Include the receipt or proof of purchase
Please note: Items returned without prior approval will not be accepted.
How to Start a Return
To initiate a return, please contact our customer care team at:
Once your return is approved, we will provide:
- A return shipping label
- Detailed instructions on how and where to send your package
Damages & Issues
Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at hello@loischloe.com.au so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Personal care products (e.g., opened or used beauty items)
- Hazardous materials or flammable liquids/gases
- Sale items or gift cards
If you have concerns about a specific item, please reach out before initiating a return.
Exchanges
The fastest way to get the item you want is to:
- Return the unwanted item following the return process
- Place a new order for the desired item
Refunds
Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to your original payment method within 10 business days
- Bank or credit card providers may take additional time to post the refund
If more than 15 business days have passed since your refund approval and you haven't received it, please contact us at hello@loischloe.com.au.