Terms of service

Effective Date: 6/5/2025

Welcome to LOIS CHLOE (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website at https://www.loischloe.com.au (the “Site”) and the purchase of any products from our store.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Site or purchase our products. By using this Site, you represent and warrant that you meet these requirements.

2. Products & Orders

All products listed on our Site are subject to availability. We reserve the right to limit quantities, reject or cancel orders, and change product descriptions or pricing at any time without prior notice.

Once you place an order, you will receive a confirmation email. This confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order due to availability, errors in pricing, or suspected fraud.

3. Pricing & Payment

All prices are listed in AUD (Australian Dollars) and include GST where applicable. We accept major credit cards, debit cards, and other payment methods as listed at checkout.

You agree to provide current, complete, and accurate payment and billing information.

4. Shipping & Delivery

We ship within Australia. Shipping times and fees are detailed at checkout. Please refer to our Shipping Policy for more information.

5. Returns & Refunds

We want you to be satisfied with your purchase. If you're not happy, please refer to our Return & Refund Policy for instructions and eligibility.

Returns must comply with Australian Consumer Law, including rights to remedies for faulty or misrepresented goods.

6. Intellectual Property

All content on the Site—including text, images, graphics, logos, and product designs—is the property of LOIS CHLOE and is protected under Australian and international intellectual property laws. You may not reproduce, modify, or use our content without prior written permission.

7. Privacy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal data.

8. User Conduct

You agree not to:

  • Use the Site for unlawful purposes;
  • Attempt to gain unauthorized access to any part of the Site;
  • Interfere with the Site's operation or security;
  • Upload malicious code or viruses.

9. Disclaimer

To the fullest extent permitted by law, we do not guarantee that the Site will be error-free or uninterrupted. Product results may vary and are not guaranteed. All products are for external use only.

10. Limitation of Liability

To the maximum extent permitted by law, LOIS CHLOE will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or our products.

11. Governing Law

These Terms are governed by the laws of South Australia and the Australian Consumer Law. Any disputes will be subject to the jurisdiction of the courts of South Australia.

12. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, you can contact us at:

LOIS CHLOE
📧 hello@loischloe.com.au
📞 +61 1300920140
📍 14 Moseley Street, Glenelg, South Australia, Australia