Shipping policy
Last Updated: 6/5/2025
At LOIS CHLOE, we are committed to delivering your luxury beauty products safely and promptly. Please read our shipping policy to understand how and when your order will arrive.
1. Shipping Timeframes
We offer standard shipping for all domestic orders within Australia.
- Processing Time: Orders are typically processed within 1–2 business days.
- Delivery Time: Standard delivery takes 2 to 8 business days after dispatch, depending on your location.
Please note:
- Orders placed on weekends or public holidays will be processed on the next business day.
- Delivery times are estimates and may be affected by external factors such as weather, courier delays, or high order volumes.
2. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the weight of your order.
We may offer free standard shipping on orders over a certain value. Check our website or promotions for current offers.
3. Shipping Locations
We currently ship to:
- All locations within Australia
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your delivery.
5. Delivery Issues
If you experience any issues with your delivery (e.g., lost, delayed, or damaged packages), please contact us at:
📧 hello@loischloe.com.au
📞 +61 1300920140
We will assist you in resolving the issue with our courier partners as quickly as possible.
6. Address Accuracy
Please ensure your shipping address is correct at checkout. LOIS CHLOE is not responsible for delays or lost packages due to incorrect or incomplete addresses.
7. Questions?
We're here to help. If you have any questions about your order or our shipping policy, feel free to reach out to our support team.